Frequently Asked Questions

Click the ‘Register’ or ‘Account’ icon in the top right of the home page. Provide your name, laboratory affiliation, email address, and a secure password. You will receive a verification email to activate your account.

On the login page, click the ‘Forgot Password?’ link. Enter your registered email address, and we will send you a secure link to reset your password. The link is active for 2 hours.

Log into your dashboard, navigate to ‘Account Settings’ or ‘Address Book’, update your details, and click ‘Save’. Note that changing your address after placing an order will not affect active shipments; please contact support immediately if you need to redirect a package.

No, accounts cannot be merged directly. If you have active reward points on two separate accounts, please contact support and we can manually transfer the points balance to your preferred account.

Yes, because our products are sold for laboratory research purposes, all customers must register an account and verify their research affiliation prior to purchasing.

Maintaining an account allows you to track order status in real time, view order history, download HPLC test reports, manage billing/shipping addresses, and participate in the My EP Rewards program.

Yes, we use industry-standard SSL/TLS encryption for all data transmissions. Payment details are processed securely by our PCI-compliant gateways, and card data is never stored on our servers.

Accounts may be suspended if there is a verification failure regarding research credentials, or if communications suggest potential human consumption or product misuse. Please contact support to resolve account locks.

Please submit a request to support via your registered email. Once verified, we will permanently remove your account, delete saved payment configurations, and clear active rewards history.

Browse our catalog, add items to your cart, and proceed to checkout. Verify your shipping address, select a payment method, and complete the order. You will receive an automated confirmation email once processed.

Orders can only be modified or cancelled before they are processed by our warehouse. Please email us at service@extreme-peptides.com immediately with your order ID. Once a package is in USPS custody, it cannot be intercepted.

If an item goes out of stock, we will contact you immediately. You can choose to wait for restocking, swap the item for a product of equal value, or receive a refund for the out-of-stock item.

Log into your account and view the ‘Order History’ tab. Statuses are updated from ‘Processing’ to ‘Shipped’ with a tracking link once USPS accepts the package.

Orders are automatically cancelled if payment verification fails, if details flag potential fraudulent activity, or if there is a violation of our research-only terms of service.

Yes, we provide high-performance liquid chromatography (HPLC) and mass spectrometry (MS) reports for all of our peptide batches to guarantee their purity and authenticity.

Our peptides are synthesized to meet a minimum purity level of 98%, with many batches exceeding 99% purity, verified by independent laboratory testing.

You can download the COA directly from the product page under the ‘Quality Reports’ tab, or request it by sending your order number and batch ID to our support email.

We accept Visa, Mastercard, cryptocurrency (Bitcoin, Litecoin, Ethereum, USDC), bank wire transfers, and secure electronic checks (e-Checks).

Yes, we accept major credit cards including Visa and Mastercard. Transactions are processed securely through our PCI-compliant gateway.

Select ‘Cryptocurrency’ at checkout. You will be redirected to our secure payment gateway showing a unique wallet address and QR code. Transfer the exact amount within 15 minutes to confirm.

Declines are usually due to incorrect billing addresses, insufficient funds, or security blocks placed by your bank. Ensure your billing address matches your card statement exactly.

Absolutely. All transactions are encrypted via SSL/TLS protocols. We do not store, process, or view credit card details on our local database.

We do not accept personal checks, but we do accept money orders and cashier’s checks. Orders will only be processed after the funds have cleared our bank.

Credit card and cryptocurrency payments verify within minutes. e-Checks and wire transfers can take 2 to 5 business days to clear.

Yes, bulk pricing discounts are automatically applied in the cart based on item quantities. For wholesale inquiry volumes, please contact our support team.

A pending charge is an authorization hold placed by your bank. If an order fails or is cancelled, this hold will drop off within 3 to 7 business days depending on your bank’s policy.

Due to PayPal’s terms of service restricting transactions for research chemicals, we are unable to process payments via PayPal.

If you see a duplicate charge, one is typically a temporary authorization hold that will expire. If both charges clear, contact support with transaction details for a prompt refund.

An itemized digital invoice is emailed to you immediately after purchase. You can also view and download invoices from the ‘Order History’ tab of your account.

Yes, but the card must be registered online with a matching billing address before it can be used on our secure payment gateway.

My EP Rewards is our customer loyalty program. It rewards you with points for every dollar spent on research supplies, which can be redeemed for coupon discounts.

You are automatically enrolled in My EP Rewards when you create a customer account. There are no additional fees or registrations required.

You earn points for every product purchase, with bonus points awarded for creating an account, leaving reviews, and during promotional periods.

Reward points expire 12 months after the date they were earned. We will send you an email reminder 30 days before any points expire.

Log in and navigate to the ‘My Rewards’ tab in your dashboard to view your active points balance and transaction history.

No, reward points are non-transferable and are tied directly to the customer account that placed the orders.

On the checkout page, you will see a slider or dropdown showing your eligible reward points. Select the amount you wish to redeem to apply the discount.

No, reward points cannot be combined with external promotional coupon codes. Only one discount can be applied per checkout transaction.

Points earned from a cancelled order are deducted from your balance. Points redeemed on a cancelled order will be returned to your account.

No, reward points are calculated based on the subtotal of the products purchased, excluding shipping and tax charges.

Yes, we feature Bronze, Silver, and Gold tiers based on your annual spend. Higher tiers receive increased point multipliers and early product access.

Yes, you will earn points for submitting helpful feedback or reviews on products you have purchased, up to 3 reviews per month.

Points are typically credited after an order shifts to ‘Shipped’. If they don’t appear within 24 hours, contact support with your order number.

No, reward points have no cash value and can only be used as discount codes towards product purchases on our store.

Absolutely not. All products sold by Extreme Peptide are strictly for in-vitro laboratory research and development purposes and are not for human use.

We only sell to qualified researchers, universities, private labs, and research institutions. We screen credentials to verify affiliation before shipping.

Our peptides are synthesized and analytical tests are performed in state-of-the-art laboratory facilities in the United States.

Our support team is available Monday through Friday, from 9:00 am to 5:00 pm EST, excluding national holidays.

You can open a support ticket by using our contact form, starting a chat session, or emailing us directly at service@extreme-peptides.com.

Due to safety protocols and strict laboratory regulations, our facilities are not open to the public, and we do not support walk-in visits.

Yes, registered users can download our digital product catalog and technical specification sheets directly from the customer dashboard.

Lyophilized (powdered) peptides should be stored in a freezer at -20°C for long-term stability. Once reconstituted, store them in a refrigerator at 2-8°C and use within 30 days.

When stored in a freezer at -20°C, lyophilized peptides remain stable for 2 to 3 years. Avoid repeat freeze-thaw cycles.

No, as our products are strictly for research and target lab settings, we do not provide reconstitution guidelines or instructions. Researchers should consult scientific literature.

Our peptides are shipped as lyophilized (freeze-dried) powder in sterile glass vials under vacuum seal for maximum stability.

Research peptides are raw chemicals synthesized for experimental research. Clinical drugs have undergone clinical trials and are approved for therapeutic use.

Yes, we offer custom synthesis services for specific sequences and purities. Please submit your sequence requirements to our technical team.

The amount of powder visible is not a measure of the peptide mass. Different sequences and freeze-drying conditions create different cake volumes, but the content is guaranteed.

Yes, all vials are prepared in a sterile environment and vacuum sealed to prevent contamination during storage and transport.

No, we only sell lyophilized powder to ensure chemical stability during shipping and to avoid degradation.

We use laboratory-grade, low-extractable bromobutyl rubber stoppers to ensure an airtight seal and chemically inert storage.

We ship all domestic orders via the United States Postal Service (USPS), using Ground Advantage and Priority Mail methods.

Yes, we offer free standard shipping via USPS for all domestic U.S. orders with a subtotal exceeding $50.

Standard shipments arrive within 2 to 7 business days after shipping, depending on your distance from our warehouse.

We ship orders Monday through Friday. Orders are not processed or shipped on Saturdays, Sundays, or federal holidays.

Orders for in-stock items placed before 1:00 pm EST on business days are guaranteed to ship the same day.

Yes, you can upgrade to USPS Priority Express at checkout for 1-2 day delivery times.

No, due to transport regulations on research chemicals, we do not ship to APO/FPO military addresses.

We currently do not offer shipping outside of the United States.

Please allow 24 to 48 hours for USPS to scan the barcode and update the online tracking system after you receive the tracking ID.

If your order has not been processed, we can update the address. Contact us immediately. We cannot change the destination once the package has shipped.

If your tracking shows no update for 10 consecutive business days, please contact support and we will initiate a claim and reship your items.

Contact us within 48 hours of the delivery timestamp. We will help initiate a USPS theft investigation. Late notifications void replacement options.

Yes, all orders are shipped in plain, unmarked cardboard boxes or bubble mailers with no reference to peptides or research chemicals on the outside.

Signature requirement depends on the order value. High-value shipments over $300 require a signature to ensure secure delivery.

If returned due to an incorrect address provided by the user, shipping fees will apply to resend. If it is our error, we will reship free of charge.

Lyophilized peptides are stable at ambient room temperature for transit. We use thermal protective bubble packaging to safeguard against extreme temperatures.

Yes, we ship to standard PO boxes across the United States via USPS.

Extreme Peptide is not liable for USPS delays caused by severe weather conditions, though we will help track the delivery.

No, all orders are handled through our integrated USPS account to maintain shipping compliance and tracking logs.

Yes, all shipments are fully insured against loss or damage during transit, at no additional cost to you.

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Yes, our website is fully responsive and supports account creation, browsing, and checkouts on smartphones and tablets.

Click the cart icon, change the item quantity to ‘0’ or click the ‘Remove’ link next to the product, and click ‘Update Cart’.

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Yes, our checkout process uses 256-bit SSL encryption to secure your connection and protect all data entered.

Ensure the promo code is active, entered correctly, and that your cart meets any minimum purchase conditions required.

Check your browser settings under ‘Privacy & Security’ and select ‘Allow cookies from extreme-peptides.com’ to enable cart saving.

We appreciate bug reports! Please send details and screenshots of the issue to service@extreme-peptides.com.

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